Privacy Policy

Chi Chi Cards UK Privacy Statement

 

We, Chi Chi Cards UK (hereinafter referred to as “Chi Chi Cards” or “we”) via this privacy policy wish to hereby inform users and visitors of our websites as to the purpose, type and extent of the processing of personal information. We are committed to protecting and respecting your privacy.

 

This policy (together with our terms and conditions  and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Chi Chi Cards UK of Stockton-On-Tees, UK.

 

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

 

 

 

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.chichicards.co.uk (our site). This includes information provided at the time of registering to use our site, creating and order, subscribing to our newsletter or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.

 

 

IP addresses and cookies

We only record, where available, the IP address of the computer from which you signed up to our website by creating an account, We will not record details about the operating system and browser type, nor any other technical data, nor will we use this data for any purposes other than potential fraud prevention.It will not be passed on to any third party. This data does not identify any individual and we will not collect personal information in this way.

 

Storage of cookies on your computer/device:

Cookies are tiny text files stored on your computer. Most frequently, cookies are stored for the duration of the current session, i.e. until you close your browser, but in some cases they are stored longer than this. Cookies help us to display our site with the relevant language and country information.

 

Session cookies:

We only use a session cookie:

  • To recognise your language and country when you return to our site.
  • To hold information about any current order.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting the site will be displayed with the default language and country settings, which will be English and the United Kingdom.

 

Advertising and analytics cookies:

We do not use any form of Advertising cookies.

 

We use Google Analytics to analyse the use of our website by our customers and visitors. Google Analytics a web analysis service of Google Inc., (“Google”). The information generated by the cookie about your use of this website (including your IP address) will be sent to a Google server in the United States and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to report other website activity and internet-related services. If required by law, Google will pass along this information to third parties. Google will also pass along data to third parties for processing, provided this processing is done on behalf of Google. Under no circumstances shall Google connect your IP address with any other data held by Google. 

 

The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

 

 

Where we store your personal data

The data that we collect from you is stored on UK based servers, inside the European Economic Area ("EEA"). It will only be processed by Chi Chi Cards UK staff, operating within the EEA. Such staff maybe engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

All information you provide to us is stored on our secure servers. Payment transactions are processed via secure payment gateways and therefore no payment details will be held by us. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including the use of SSL (Secure Sockets Layer) certificates, ensuring traffic between your broweser/device and out web servers are encrypted and secure.

 

 

Data Retention

We retain your personal information only for as long as necessary to provide you with our services as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.

 

We will store your data until:

 

  • You inform us that it should be removed or;
  • For 4 years. At this point we will review data associated with orders and/or accounts and remove anything deemed unnecessary at that point (e.g.accounts that have not been used within that time period).

 

 

Uses made of the information

We only use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information about products which we feel may be of interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

 

 

Disclosure of your information

We will never disclose your personal information to any third parties, except for the following:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

 

What Rights You Have Over Your Data

We will never use your personal data for marketing purposes.

 

You will have the ability to subscribe to our Newsletter, and you will have the option to unsubscribe at any time.

 

Our site may, from time to time, may contain links to and from the websites of our partner networks, advertisers and/or affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

If you are a registered user or have left reviews on our site you can request to see or download the data we have about you.

 

For visitors that have left reviews, the data displayed and stored will be public and as published by the visitor. The name left is the responsibility of the reviewer and we would advise that the information entered does not contain your full name or any other information that can be used to identify yourself.

 

For registered users or paying customers, this will also include profile information and contact histories.

 

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

 

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to customerservices@chichicards.co.uk. We will respond within a reasonable time frame, not to exceed one week.

 

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. There will be no charges for providing you with details of the information we hold about you.

 

 

Marketing Campaigns

We do not use email marketing, either through ourselves or any other third party, however we may send you “system” emails, such as password reset requests or payment notifications/receipts/order notifications as part of our usual service.

 

 

Our Data Breach Procedures

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

 

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

 

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@chichicards.co.uk.